Responsible Gaming

Gambling carries inherent financial risks. Every bet you place can result in loss. Understanding this fundamental truth helps you make informed decisions about your betting activities.

At 1win, we provide multiple control mechanisms to help you manage your gaming habits:

• Set deposit limits to control how much money enters your account;
• Establish loss limits to protect your budget from excessive losses;
• Use time reminders to track how long you spend on the platform;
• Take regular breaks to maintain perspective and avoid impulsive decisions;
• Never chase losses by increasing stakes to recover previous bets;
• Treat betting as entertainment, not as a way to earn income;
• Only gamble with money you can afford to lose without affecting essential expenses;
• Avoid betting when stressed, upset, or under the influence of substances;
• Keep betting separate from other aspects of your life and responsibilities;
• Review your account history regularly to stay aware of your spending patterns.

These principles form the foundation of safe gambling. When you follow them, betting remains a controlled leisure activity rather than a harmful habit.

Gambling addiction is a serious behavioural condition that requires professional attention. Recognising the warning signs early can prevent severe consequences.

Key indicators that you or someone you know may have a gambling problem include:

• Spending more money and time on betting than originally planned;
• Neglecting work, family, or personal responsibilities due to gambling activities;
• Borrowing money or selling possessions to fund betting;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Lying to family or friends about the extent of your betting activities;
• Chasing losses by placing larger bets to recover previous losses;
• Gambling to escape problems or relieve feelings of anxiety or depression;
• Experiencing financial difficulties directly caused by betting losses;
• Losing interest in hobbies and activities you previously enjoyed;
• Thinking constantly about gambling even when not actively betting.

If you recognise multiple signs in yourself or someone close to you, it is important to seek help immediately. Gambling addiction does not resolve on its own and typically worsens over time without intervention.

Taking action against betting addiction requires commitment and the right strategies. 1win supports responsible gaming through practical measures you can implement immediately.

• Acknowledge the problem openly and admit that your gambling has become harmful;
• Use self-exclusion tools available on the platform to temporarily or permanently block access;
• Set strict deposit and betting limits before you start playing each session;
• Remove saved payment methods from your account to create additional barriers;
• Seek professional counselling from trained addiction specialists;
• Join support groups where you can connect with others facing similar challenges;
• Inform trusted family members or friends who can provide accountability and support;
• Identify triggers that lead to gambling urges and develop strategies to avoid them;
• Replace gambling time with healthy activities and hobbies;
• Create a financial recovery plan to address debts and rebuild stability.

Remember that recovery is a process. Small steps taken consistently lead to meaningful change. Do not hesitate to use the protective tools available on our platform.

If you are experiencing difficulties with gambling or need assistance implementing responsible gaming tools, our customer support team is available to help. We treat all enquiries with complete confidentiality and respect.

You can contact 1win support through:

• Live chat – Available 24/7 directly on the website;
• Email – Send detailed enquiries to our support address;
• Phone support – Speak directly with a trained representative;
• Help centre – Access self-service articles and guides;
• Social media channels – Reach out via our official accounts.

Our team can help you activate self-exclusion, set account limits, or provide information about external support resources. Do not hesitate to contact us if you need assistance protecting your wellbeing.